Privacy Policy

I. What Data does Redspace Interactive Collect?

A. Subscriptions / Digital Goods

The Redspace Interactive collects basic information provided by subscription platforms such as Patreon and Ko-fi, as well as information provided by distribution platforms like Itch.io and Steam. This could include names or nicknames, basic profile information, email addresses, and other information provided by those platforms.

If physical goods are included as perks/rewards/bonuses at any of the subscription tiers, the subscriber's address will also be collected with the sole purpose of delivering those goods. At no point will marketing material ever be distributed to physical addresses, unless included with the goods themselves during their fulfillment.

B. Tips or Donations on Streaming Services

Any data provided by streaming services like Twitch or video platforms like YouTube may be collected and reviewed by Redspace Interactive as part of standard operations. Name or nickname, donation amount, and donation history may all be included.

C. Physical Goods

No physical goods are currently available but may become so in the future. Names, addresses, and potentially phone number, will be collected to aid in delivery of those physical goods, as well as for calculating tax information.

‍

II. What does Redspace Interactive do with this Data?

A. Third Parties

Personal data, including name, email addresses, phone numbers, addresses, and other key contact information provided by subscribers, donators, or customers will never be sold to Third Parties.

If a Third Party needs access to contact information to aid in the fulfillment of rewards, perks, bonuses, or deliveries of physical goods, then some information will be shared, but only as necessary for the direct fulfillment.

Third-Party payment processors such as Stripe, Paypal, or others have their own Privacy Policies which should be reviewed before use.

B. Direct Use

Contact information and other personal information may be collected, consolidated, and/or stored in the business applications the Company uses for day-to-day operations. This contact information will only be used according to applicable laws, and only for primary business activities, such as maintaining customer relationships via surveys, support tickets, and legal requests. This information will also be used to fulfill orders, issue refunds, and other similar business operations.

Redspace Interactive will always store personal or financial data in secure computer applications or systems that are password protected, using best practices for data security.

C. Selling of Data

Redspace Interactive will never sell your data. Ever. If one of our partners requires information to fulfill orders you've placed, we will share it, but only for that purpose.

III. Data in Games and Software

Unless otherwise specified by the particular EULA of a game or piece of software, data collection will be limited to usage data, such as session length, milestones achieved, bug reports, and other game-related metrics.

This data will be anonymized wherever possible, unless a user opts-in to include personal details (like an email address when submitting a bug report).

All data gathered will be done so with the intent of improving the players' experiences of that or future games game.

Please refer to the EULA of each game and piece of software for a full explanation of what data is collected and what is done with it.

IV. Removal Requests

All effort will be made to delete, anonymize, or otherwise archive any data requested by players, website users, customers, or subscribers. Be aware that some information is required to be kept for legal or other tax reasons and may need to be retained for a period of time.

If a removal request is received while someone is a current subscriber, customer, or otherwise currently engaging with Redspace Interactive, some data may be retained, but any non-essential data will be deleted. If possible, remaining information will be anonymized.

Removal requests can be made by reaching out to privacy@redspaceinteractive.com.

‍